Psychology of Human Behaviour at work.
March 2007
NB:
- Attempt any five questions in all.
- Attempt any three questions from Section I and any two questions from Section II or any two questions from Section I and any three questions from Section II.
- Figures to the right indicate full marks.
- Answer to both the sections should be written in the same answer-book.
-
Q.1(a)
Explain the terms (any four):-
20
-
(1)
People.
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(2)
Interdisciplinary nature of OB.
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(3)
Perception.
-
(4)
Behavioral bias.
-
(5)
Unethical manipulation of people.
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(6)
The law of diminishing returns.
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(b)
State whether the following statements are True or
False and give reasons for the same (any four):-
20
- (i)Acceptance is a matter of choice and degree.
- (ii)Senders need not communicate with care.
- (iii)Semantics presents difficult challenges when people from different cultures attempt to communicate with each other.
- (iv)Action is known as verbal communication.
- (v)Managers can encourage upward communication by asking good questions.
- (vi)Rumour is not a result of interest and ambiguity.
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Q.2
What is Behavior Modification? Discuss its alternative consequences and schedules of
Reinforcement.
20
-
Q.3
Give reasons for the following statements (any
four):-
20
-
(i)
Many types of pay are required for a complete economic reward systemy.
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(ii)
Employees make a rough type of cost reward comparison.
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(iii)
An important task for management is integrating extrinsic and intrinsic rewards successfully.
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(iv)
Performance appraisal plays a key role in reward system.
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(v)
Problems can arise in self-appraisal.
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(vi)
Skill based pay rewards 'Individuals for what they know how to do.
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Q.4
Explain and critically evaluate the behavioral approaches to leadership style.:-
20
SECTION II
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Q.5
Write short notes on any four:—
20
-
(i)
Types of survey questions.
-
(ii)
Performance satisfaction relationship.
-
(iii)
Changing employee attitudes.
-
(iv)
Work moods.
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(v)
Uses of job satisfaction studies.
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(vi)
Theft in organizations.
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Q.6
Explain the following statements (any four):-
20
-
(i)
Interpersonal conflicts arise from a variety of sources.
-
(ii)
Conflict is not all bad.
-
(iii)
Assertive behavior is effective when it integrates a number of verbal and non-verbal components.
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(iv)
Expert power comes from specialized training.
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(v)
Strokes may be positive, negative or mixed.
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(vi)
Confronting can be viewed as the best conflict resolution strategy.
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Q.7
Distinguish between formal and informal organizations. Discuss the weaknesses of
committees.
20
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Q.8
Explain the terms (any four):-
20
-
(i)
Linking pin model.
-
(ii)
Life cycle of a team.
-
(iii)
Project manager.
-
(iv)
Effective teams.
-
(v)
Sucker effect.
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(vi)
Problems in teams.
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Q.9
Discuss the causes of stress and approaches to stress management.
20
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