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Psychology of Human Behaviour at work.

March 2007

Time: 3 Hours
Marks: 100
  1. Attempt any five questions in all.
  2. Attempt any three questions from Section I and any two questions from Section II or any two questions from Section I and any three questions from Section II.
  3. Figures to the right indicate full marks.
  4. Answer to both the sections should be written in the same answer-book.
  • Q.1(a) Explain the terms (any four):- 20
  •   (1) People.  
  •   (2) Interdisciplinary nature of OB.  
  •   (3) Perception.  
  •   (4) Behavioral bias.  
  •   (5) Unethical manipulation of people.  
  •   (6) The law of diminishing returns.  
  • (b) State whether the following statements are True or False and give reasons for the same (any four):- 20
  • (i)Acceptance is a matter of choice and degree.
  • (ii)Senders need not communicate with care.
  • (iii)Semantics presents difficult challenges when people from different cultures attempt to communicate with each other.
  • (iv)Action is known as verbal communication.
  • (v)Managers can encourage upward communication by asking good questions.
  • (vi)Rumour is not a result of interest and ambiguity.
  • Q.2 What is Behavior Modification? Discuss its alternative consequences and schedules of Reinforcement. 20  
  • Q.3 Give reasons for the following statements (any four):- 20
  •   (i) Many types of pay are required for a complete economic reward systemy.  
  •   (ii) Employees make a rough type of cost reward comparison.  
  •   (iii) An important task for management is integrating extrinsic and intrinsic rewards successfully.  
  •   (iv) Performance appraisal plays a key role in reward system.  
  •   (v) Problems can arise in self-appraisal.  
  •   (vi) Skill based pay rewards 'Individuals for what they know how to do.  
  • Q.4 Explain and critically evaluate the behavioral approaches to leadership style.:- 20

  • Q.5 Write short notes on any four:— 20  
  •   (i) Types of survey questions.  
  •   (ii) Performance satisfaction relationship.  
  •   (iii) Changing employee attitudes.  
  •   (iv) Work moods.  
  •   (v) Uses of job satisfaction studies.  
  •   (vi) Theft in organizations.  
  • Q.6 Explain the following statements (any four):- 20  
  •   (i) Interpersonal conflicts arise from a variety of sources.  
  •   (ii) Conflict is not all bad.  
  •   (iii) Assertive behavior is effective when it integrates a number of verbal and non-verbal components.  
  •   (iv) Expert power comes from specialized training.  
  •   (v) Strokes may be positive, negative or mixed.  
  •   (vi) Confronting can be viewed as the best conflict resolution strategy.  
  • Q.7 Distinguish between formal and informal organizations. Discuss the weaknesses of committees. 20
  • Q.8 Explain the terms (any four):- 20  
  •   (i) Linking pin model.  
  •   (ii) Life cycle of a team.  
  •   (iii) Project manager.  
  •   (iv) Effective teams.  
  •   (v) Sucker effect.  
  •   (vi) Problems in teams.  
  • Q.9 Discuss the causes of stress and approaches to stress management. 20  
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