| Psychology of Human Behaviour at work |
| Time: 3 Hours |
October – 2003 |
Marks: 100 |
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| N.B.: |
(1) |
Attempt any five questions. |
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(2) |
Figures to the right indicate marks. |
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| Q.1. |
a) |
Explain in brief (any three):
| (1) |
Self Efficacy |
(4) |
Law of Individual Differences |
| (2) |
Organization behaviour |
(5) |
Organizational Forces |
| (3) |
Perception |
(6) |
Triple Reward System |
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15 |
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b) |
Write short notes (any one):
| (1) |
Contribution of Theory, Research and Practice |
| (2) |
Systems Approach. |
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5 |
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| Q.2. |
a) |
State whether the following statements are true or false and give reasons for the same (any three):
| (1) |
Understanding can occur only in the sender's mind. |
| (2) |
Open Communication is better than restricted communication. |
| (3) |
Symbols have more than one meaning. |
| (4) |
Rumours and Grapevine are not the same. |
| (5) |
Facial expressions are an important source of Communication. |
| (6) |
Managers who communicate successfully are sensitive to human needs. |
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15 |
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b) |
Write short notes on (any one):
| (1) |
Upward Communication |
| (2) |
Virtual Offices and Tele Commuting. |
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5 |
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| Q.3. |
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Compare and contrast the need theories of motivation and explain how they can be used in Industry today. |
20 |
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| Q.4. |
a) |
Give reasons for the following statements (any three):
| (1) |
Valence plays an important role in motivating employees. |
| (2) |
Managers must clarify employee perceptions. |
| (3) |
Over reward leads to feelings of guilt. |
| (4) |
People claim undue credit for success. |
| (5) |
People tend to perceive what they expect to perceive. |
| (6) |
Self-efficacy plays an important role in Expectancy. |
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15 |
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b) |
Write short notes on (any one):
| (1) |
Kelly's Attribution Model |
| (2) |
J. Stacy Adam's equity theory. |
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5 |
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| Q.5. |
a) |
Elaborate on Fiedler's contingency model of Leadership. |
10 |
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b) |
Examine the trait approach to leadership. |
10 |
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| Q.6. |
a) |
Describe in brief (any three):
| (1) |
Under participation |
(4) |
Suggestion Programs |
| (2) |
TQM |
(5) |
Employee Ownership Plans |
| (3) |
Middle Management Committees |
(6) |
Employee Empowerment. |
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15 |
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b) |
Write short notes on (any one):
| (1) |
Popularity of Participation |
| (2) |
Approaches to Empowerment. |
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5 |
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| Q.7. |
a) |
Explain briefly (any three):
| (1) |
Job satisfaction is multi-dimensional. |
| (2) |
The Performance Satisfaction Effort loop. |
| (3) |
Job satisfaction is related to the size of the Organization. |
| (4) |
Absenteeism and Turnover are related to Job Satisfaction. |
| (5) |
Satisfied workers are not always effective workers. |
| (6) |
Job satisfaction information is useful to the managers. |
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15 |
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b) |
Write short notes on (any one):
| (1) |
Organizational Commitment and Job Involvement. |
| (2) |
Measurement of Job Satisfaction. |
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5 |
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| Q.8. |
a) |
State whether the following statements are true or false, giving reasons for the same (any three):
| (1) |
Loose-Win is the preferred outcome. |
| (2) |
Parent Ego states desire approval from others. |
| (3) |
Personal power comes from higher authority. |
| (4) |
The compromising strategy reflects great concern for others. |
| (5) |
Politics becomes more important at lower levels. |
| (6) |
Ego states are easy to identify in group conversations. |
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15 |
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b) |
Write short notes on (any one):
| (1) |
Types of Power |
| (2) |
Effects of conflicts. |
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5 |
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| Q.9. |
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Describe in detail the process of O.D. and discuss its benefits and limitations. |
20 |
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| Q.10. |
a) |
Define stress. Explain the effects of stress. |
10 |
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b) |
What are the functions of counselling? |
10 |
